Protecting the privacy of our customers is of paramount importance to us.

Following the introduction of the General Data Protection Regulation (GDPR) on 25th May 2018 we have reviewed and updated our privacy policy.

The GDPR introduces new rules about how businesses can use personal data and new rights for individuals as to how their data can be used.

This privacy policy sets out how One Cost Limited uses and protects any information that you give us when you use our services or websites.

Policy principles

  • We aim to provide clear, honest and open information about how we use your data
  • The policy states which personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • As a Data Controller, One Cost Limited is accountable and responsible for taking active steps to protect your data and to respond promptly if you wish to correct any inaccuracies in the information.
  • The policy emphasises that we only share your data with other organisations where you have specifically given your consent for us to do so, or where we need to do so to fulfil our agreement with you.
  • The choices available to you regarding the use of your data

What we collect

The data we collect includes:

  • Full name
  • Email address
  • Business postal address
  • Job title
  • Contact details
  • Other information relevant to customer audits and reports

We do not collect any special categories of personal data as defined under the GDPR.

What we do with the information we gather

We may use your personal data for the following purposes:


PurposeLawful basis for processing
To satisfy a query, request for services and/or to administer our servicesFor the fulfilment of an agreement
To maintain records of prospective, current and past clients and our suppliersLegitimate Interests, which have been balanced with the interests of our customers and suppliers
To track your use of our websites and interaction with our newsletters.Legitimate Interests, which have been balanced with the interests of our customers and suppliers
To send email newsletters to you, if you have signed up via


We are the sole owners of the information collected on our website. We only have access to/collect information that you voluntarily give to us via our website contact form or other direct contact from you. We will not sell or rent this information to anyone else.

We will use your information to respond to you regarding the reason you contacted us. We will require your agreement to share any personal details with any other third parties to fulfil our agreement with you.

To our service providers, business partners and contractors who provide services on our behalf or who we use to support our business.

We may need to disclose your details if required to by the police, regulatory bodies or legal advisors.


We are committed to ensuring that your information is secure. We are registered with the Information Commissioner’s Office and our registration number is ZA805279.

Your personal data will be held and processed on One Cost’s systems. We maintain secure systems to hold separate contact details for each customer and your data is always held securely.

Access to customer information is strictly controlled and can only be accessed by people who need it to do their job. Certain data, for example financially sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.

Social Media and Web activity

We use social media to send messages and updates about events and news.

On occasion, we may reply to comments or questions you make to us on social media platforms.

Depending on your settings or the privacy policies on social media and messaging services like Facebook, LinkedIn or Twitter, you might give third parties permission to access information from those accounts or services.

How we use cookies



Purpose cookie. These cookies are used to collect website statistics and track conversion rates. Consent setting cookie. Google uses cookies like NID and SID to help customize ads on Google properties, like Google Search. cookie. Google uses cookies like NID and SID to help customize ads on Google properties, like Google Search. by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising a profile of website visitor interests to show relevant and personalized ads through retargeting. by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms.
ASPSESSIONID – This cookie keeps session information regarding website features solely in order to maintain website functionality. The information generated cannot identify you as an individual.



 These cookies enable us to allocate server traffic to make the user experience as smooth as possible. A so-called load balancer is used to determine which server currently has the best availability. The information generated cannot identify you as an individual.

Data Retention

Business data is held by us for as long as is legally or practically necessary for our business. Once that necessity is passed, we have a regular programme of data review and deletion. We only keep your personally identifiable information for as long as you have a relationship with us and where there is a legitimate reason to do so.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Controlling your personal information

If you have opted out of marketing communications, we will only get in touch with you regarding your enquiry or agreement with us

You have the following rights relating to your personal data:

  • The right to withdraw consent at any time
  • The right to request a copy of personal information held about you
  • The right to request that inaccuracies be corrected
  • The right to request us to stop processing your personal data
  • The right to lodge a complaint with supervisory bodies such as the Information Commissioner’s Office
  • The right to the erasure of personal data
  • The right to restriction of processing
  • The right to data portability

If you would like a copy of the information held on you or have any questions about how we use your data, retention periods or if you wish to be removed from any data processing activity or communications, please write to One Cost Limited, 1 Emerald Drive, Croft, Warrington, WA3 7AD or email

Links to other websites

Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We reserve the right to update this policy at any time and we will provide you with a new policy when we make substantial updates.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone on 01942 290100 or via email.