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Welcome to One Cost

We are passionate about exceeding the expectations of our customers, our supplies and our team.

Our services are provided free and are non-contractural so you’ll benefit fully from the savings we achieve on your behalf.

Group Purchasing

Increase profits

Customer Support

Working to your advantage
EXPERIENCE
Working with hospitality, education and care businesses to maximise profit through purchasing.
A PERSONAL SERVICE
A dedicated team meeting the needs and expectations of our customers.
RESULTS
Great results can be achieved by working together.

We believe that lasting relationships are the route to success.

We are

passionate

about exceeding expectations.

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The Lensbury

Brett Duarte

Executive Chef – The Lensbury

“

We have a long standing relationship with the team at One Cost, having worked with them for many years. As our core suppliers all fall under the One Cost pricing platform, we are safe in the knowledge that are prices are regularly reviewed and are the best in the market. One Cost report on all our purchasing, including our local suppliers, giving us full visibility of our procurement at no cost to us.

The service and ongoing support they provide is excellent and they are on hand to quickly resolve any issues or queries we may have. I would not hesitate in recommending their services to other businesses.

Bistro Qui?

Mark Friend

Director – Bistro Qui?

“

One Cost have both negotiated competitive prices and managed these on our behalf ensuring that we are always in control of our costs.

One Cost’s online reporting and regular personal reviews allow us to have full visibility of our purchasing patterns and develop our offering with full understanding of the cost implications of using new products and changing menus.

Working with the nominated suppliers we have been able to use their knowledge of market conditions to offer the best value to our customers whilst remaining in control of our costs. We have also been able to benefit from One Cost’s own product switch recommendations to ensure we are getting the best value available.

The commitment of the One Cost team to developing lasting relationships with us and nominated suppliers has benefitted us in our communication throughout our supply chain.

Dukes 92, Albert's Shed & Castlefield Rooms

Beth Adams

Finance Director – Dukes 92, Albert’s Shed & Castlefield Rooms

“

One Cost’s proactive approach to helping us achieve best price and service is a major help in running our key purchasing areas of spend profitably. The ongoing control of this saving via their bespoke management information is a great support tool for our business.

Classic Hotels

Tom Daffurn

Director – Classic Hotels POFR C.I.C.

“

Working with One Cost has given Classic Hotels significant savings by improving our purchasing discipline to reduce our invoice management time.

As a small independent group, this has helped us manage our profit margins better via timely changes to our pricing strategy based on price movements tracked through their monthly reports.

One Cost is presently working with us to develop monitoring processes for our brand standards such as bedroom supplies and house pouring brands which will give us a detailed analysis of both compliance and the ongoing cost of these importance areas of spend. Their input has certainly provided additional strength to our business giving us the buying power and procedures many of the larger hotel groups take for granted.

The added bonus for us is that there is no direct cost for the work they do.

Gresham Inns

Greg Barry

Operations Director – Gresham Inns

“

Greg Barry, Operations Director Gresham Inns talks about how impressed he is with One Cost’s “very personal service” “Saves us money and provides on par quality or better products, bit of a no-brainer really”, “One Cost comes with a great reputation really practical and very simple”.

Leasowe Castle

Peter Atherton

Leasowe Castle

“

Leasowe Castle Hotel is independently owned and has now used the services of One Cost for a few years.

We have benefited significantly from their services. The suppliers recommended have been excellent in both price and quality. We have also been impressed with the service from their nominated suppliers’ representatives with each company making efforts to visit the hotel and discuss the hotel particular needs.

One Cost also has excellent management reports that can assist the hotel team to see the benefits of using the recommended suppliers. The hotel now has the benefit of the buying power of a large group with no “Head Office” costs. We have had the assistance of One Cost in the purchase of food, liquor and stationery and we are now looking at their services for energy and phone suppliers.

The advantage of using One Cost can clearly be seen at the bottom line and we will continue to use their excellent service.

Mud Crab Industries & Pointing Dog Group

Mud Crab Industries & Pointing Dog Group

“

Working with One Cost has really helped us address the issue of creeping incumbent supplier prices, across our group of 9 sites. Their nominated supply chain operate fixed prices which are validated and checked by One Cost, as part of their ongoing monthly reporting and personal reviews. This is a valuable tool in the ongoing profit protection and profit improvement for our business.

We would have to employ somebody specifically to conduct this work but One Cost does it for us, at no cost to us, so it’s a ‘no brainer’. They manage their suppliers in all aspects of pricing, product quality, account management and service.

Hertsmere Leisure

Liz Petyt

Commercial Manager – Hertsmere Leisure

“

The relationship between Hertsmere Leisure and One Cost has been nothing but positive. We are benefitting from an improved COS position and able to deliver better GP% management using One Cost’s management reports.

It is a pleasure to work with such motivated, professional and friendly people. Together we are able to review performance effectively and seek the next development opportunity.

We have recently received our first loyalty scheme payment for purchasing products at a lower cost than a year ago so we are very happy.

The Stag at Walton

Steve Hammersley

The Stag at Walton

“

There was a little work at the beginning to set up but nothing unreasonable and well worth the effort.

I was promised regular reviews but have only had one, however, I actually prefer being left alone and One Cost being there when I need support. Donna is a welcome addition to the team and is especially efficient in responding to support requests – more than the suppliers tend to be.

The main benefit of working with One Cost has been the cost savings. We saved approximately £10,000 in year one.

Cost saving is obvious but there’s more than that. Third party purchasing is a murky area with a deserved poor reputation. One Cost stands out as having integrity and honesty.

The Rathbone Hotel, London

Margaret Kavanagh

General Manager – The Rathbone Hotel, London

“

Working with One Cost has been a pleasure. The team are always there to help and from the get go they managed to make us considerable savings.

One Cost has managed to make us considerable savings and is continuing to do so. Furthermore, their statistical reporting has helped speed up our process in identifying opportunities and cost increases across the board.

They have constantly provided an excellent level of service whilst helping us reduce our costs. It is a no-brainer!

Cranleigh Boutique Hotels

Kay Harrison

Managing Director – Cranleigh Boutique Hotels

“

We were impressed with the introduction to the company and the subsequent report of cost savings that was proposed to us was informative and concise to understand.

Supplier meetings were arranged and chaired by One Cost in a very professional manner and the ordering system and products on offer were clearly explained. Nothing to date has been too much trouble for the One Cost team. We are new to the company so are awaiting to see the cost savings coming through.

We would recommend One Cost to any business that wants to work alongside a professional approach to procurement and ultimately make more profit.

Pendulum Hotel

Darren Melia

Deputy General Manager – Pendulum Hotel

“

I have always found working with One Cost easy. Stuart always goes the extra mile to ensure I have everything I need. Their price audits on current suppliers are very useful for managing cost.

The main benefit to working with One Cost is that they can get stuff done quickly by going to their contact. This makes it easier for me to get a problem or a request resolved quickly.

I would recommend One Cost as I have been happy with the service they have given and I am happy for us to continue working together.

Werneth Low Golf Club

Derek Dolan

Club Manager – Werneth Low Golf Club

“

Teaming up with One Cost has been extremely positive and profitable for our Golf Club.

We have found all the staff of One Cost to be professional, courteous and focused on getting the best deals for our club.

We have made significant improvements in our business since joining One Cost and their continual monitoring of our suppliers in relation to cost and quality of products has been of great benefit and thus enabled us to focus on other areas of our business knowing that this is being taken care of.

We have no hesitation in recommending One Cost as a trusted partner.

Foxfields Country Hotel, Ribble Valley

David Haigh

General Manager – Foxfields Country Hotel, Ribble Valley

“

Having previously worked with One Cost and now finding ourselves at the stage of expanding our business, with a complete new restaurant build, One Cost remains instrumental in our development and growth as a business.

I have been impressed since day one by the friendly and professional service received, while knowing the team at One Cost are focused on getting the best price while ensuring quality is maintained.

Blind Tiger, Shrewsbury

Rosie Holmes

Blind Tiger, Shrewsbury

“

Just wanted to say thank you for introducing us to the new supplier. Service is so efficient, prices are saving us a significant amount per year and I’ve already had two Account Managers come in to show their faces and check out the bar!

Ma Egerton's

Iain Hoskins

Owner – Ma Egerton’s

“

As an owner of 3 independent bars/bistros in Liverpool, I struggled to control procurement. I was spending too much time processing the mountain of invoices we had from so many different suppliers.

We worked hard to increase sales across the business but were giving most of our hard earned profit away through poor purchasing.

Kevin Hesketh from One Cost made the job really easy for me. They did all the hard work in getting all our existing data together and have recommended some excellent suppliers and identified some excellent cost savings as much as 30% in some departments!

Although we are only at the beginning of the process, I am really looking forward to getting our first set of figures following the excellent work One Cost have done so far.

The Oakley Court

Sean Gleeson

Managing Director – The Oakley Court

“

We’ve been working with One Cost for over 3 years now and have seen savings made in a number of different areas across the business.

The team at One Cost are always on hand to support any issues that arise with suppliers and our regular review meetings mean that we have the visibility and control to keep our purchasing as streamlined as possible.

Lavender Hotels

Jonathan Butterworth

Group Operations Director – Lavender Hotels, North West

“

One Cost is a great partner for Lavender Hotels.

The special ingredient in One Cost is that they know what business is like in hospitality.

This specialist knowledge from an operational and accounting point of view combines to ensure their offering and advice is second to none.

As a result, we have experienced significant improvements in our Food and Beverage GPs, as well as a refined supplier list with better investment.

Wiltel Group, Bowness on Windermere

Stephen Wilson

Owner – Wiltel Group, Bowness on Windermere

“

We have been working with One Cost since December 2014 and are safe in the knowledge that they are managing prices on our behalf. They go to great lengths to help us whenever we need any support with our purchasing and we look forward to working with them in 2018 and beyond!

Lake District Country Hotels

Joe Cobb

Executive Commercial Manager – Lake District Country Hotels

“

Our hotel group has been working with One Cost for a number of years. I find their service to be informative, personable and economical.

We believe that One Cost has opened the doors to competitive prices that we would not be able to obtain by ourselves and believe that our savings are into the thousands rather than the hundreds.

Savings can be easily digested through the monthly reports that are sent directly to us. I believe that one of One Cost’s attractive qualities is their service. Working with Kevin, Clair, Joanne, Bill, Paul and team, I feel as though our needs are always covered and we have learned about individual personalities. It is often that companies try and entice you in with this warm approach initially and this is often a façade. This is clearly not the case with One Cost.

One Cost’s benefit scheme is another huge draw to their services. Whether it’s stays at hotels across the UK, golf or more, One Cost has some fantastic added extras. Personally, I am a large golf fan and regularly use the free golf rounds on Windermere or Worsley in Manchester.

Lakes Speciality Foods, Kendal

Chris Gray

Director – Lakes Speciality Foods, Kendal

“

We have been working with One Cost since 2012 and have always found them to be a sincere and reliable team of people to work with.

We like their costings process and their professional approach with our joint clients. One Cost will work with our clients to identify practical solutions to improving profit, to guarantee long and prosperous relationships.

Blakemore Hyde Park

Pradeep Gurtata

General Manager – Blakemore Hyde Park

“

We have been working with One Cost since 2012 and are very happy with the service we receive from Mark, Paul and the team. They initially identified significant savings for our business and have continued to work closely with us and save us money ever since.

One Cost work closely with our team at Starcrown Hotels to ensure we receive the best possible price, service and quality of products.

Sandman Signature Gatwick

Russel Edwards

Head Chef – Sandman Signature Gatwick

“

Working with One Cost we receive excellent service and savings from their supply chain, safe in the knowledge that our pricing is competitive in the current marketplace.

I trust Mark and the team to be on hand to help me with any purchasing or support queries I may have.

The Metropolian, Didsbury

Melanie Carus

General Manager – The Metropolian, Didsbury

“

One Cost have been a helpful business support for many years. Knowing that prices of day to day purchases are reviewed and negotiated regularly reduces workload significantly. Bespoke reports provide information that is useful for cost control of key lines and retrospective discounts.

The One Cost team are very professional and knowledgeable and a pleasure to work with. Nothing is too much trouble and all queries are dealt with efficiently.

Stephanie Chambers - One Cost Staff

Stephanie Chambers

When did you join One Cost?

February 2018

What are your hobbies?

I enjoy keeping fit – going for a run most evenings. Even more than that I love undoing all that work by going out for a lovely meal or experimenting in the kitchen at home.

If you could have a superpower, what would it be?

I wish I could teleport – I’d never have to battle with traffic again, and I could spend my weekends travelling all over the world without going near an airport!

What does your role entail?

I work in the South East region with our clients to identify the areas in which their purchasing processes could be improved upon in order to increase efficiency and maximise profit. I work closely with our suppliers to implement this solution and carefully manage the client account going forward to ensure that their business goals are achieved.

Kevin Hesketh - One Cost Staff

Kevin Hesketh

When did you join One Cost?

July 2008

What do you like best about your job?

The two things I like most about my job are the diversity provided by our breadth of specialist services and the passion for hospitality within our team, suppliers and the clients we represent.

If you could have a superpower, what would it be?

My superpower would be flying to avoid the traffic on the M62!

What does your role entail?

There are two parts to my role. Firstly I identify cost savings for our clients without compromising quality. Then I’m responsible for the ongoing management of that cost saving, to protect our clients’ profit.

Mark Collins - One Cost Staff

Mark Collins

When did you join One Cost?

March 2014

What are your hobbies?

I enjoy playing guitar, singing, and painting portraits. As an exchef I now love cooking at home without the pressure of service!

If you could have a superpower, what would it be?

Superhuman vision so I could see through cushions and instantly find the TV remote.

What does your role entail?

I am responsible for One Cost in the South East. Along with the One Cost team I work closely with our suppliers to make sure our customers are achieving their set objectives within the supply chain. This can be anything from hitting a higher GP to improving a range of products or sourcing something special. Every day is different and I love my job!

Michael Murcott - One Cost Staff

Michael Murcott

When did you join One Cost?

From the start of the original concept and formally from 2004.

What do you like best about your job?

Making a real and positive difference for the team, customers, and contacts.

If you could have a superpower, what would it be?

Remove famine and hunger, create freedom from misery.

What does your role entail?

HR services and fire safety management, supporting the team and providing support services to our customers, e.g. helping organisations prevent fire and importantly, keep within the legislation.

Richard Murcott - One Cost Staff

Richard Murcott

When did you join One Cost?

2004 but the thinking long before that

What do you like best about your job?

Working with great people – our team, our customers, and our suppliers

If you could have a superpower, what would it be?

Remembering names and locations – or is that an age thing!!

What does your role entail?

Coordination and organisation, planning and implementation

Paul Corner - One Cost Staff

Paul Corner

When did you join One Cost?

From incorporation in 2004, although I had been working on the concept of One Cost for a couple of years.

What do you like best about your job?

The variety of challenges, the people and the fact that we can make a real differene helping the businesses we work with.

If you could have a superpower, what would it be?

I’d like to be able to fly. It would be a quick way of getting to the golf course!

What does your role entail?

As one of the Directors, I’m constantly working on concepts and ideas for the future, helping shape new processes, services and adding value to our offering to help drive One Cost forward. I also oversee the finances for One Cost.

Stuart Ellis - One Cost Staff

Stuart Ellis

When did you join One Cost?

March 2012

What are your hobbies?

Over the past couple of years, I have been going to the gym more regularly to try to keep up with some of my colleagues and combat my interests in food and beer.

If you could have a superpower, what would it be?

Time travel. I would love to be able to visit key times in history to see what happened and maybe get to meet some of the famous people who shaped the world.

What does your role entail?

As an Existing Account Manager, I am responsible for all trading One Cost clients. I work with all members of the team to assist in the management of their accounts as well as having specific clients that I work with directly. My daily role covers any aspect of our services from working with chefs to managing food costs, through developing our data processing capabilities and negotiating prices with suppliers.

David Gannon - One Cost Staff

David Gannon

When did you join One Cost?

I’ve been associated with One Cost since its inception, and formally since February 2009.

What do you like best about your job?

I enjoy working within a framework but also love having the freedom to express myself in my daytoday responsibilities.

If you could have a superpower, what would it be?

I’d prefer not to have one, so I guess I’m lucky!

What does your role entail?

I’m responsible for data management. I take raw data and convert it into meaningful information for the One Cost team so we can actively offer guidance and support to our suppliers and clients.

Andrew Thompson - One Cost Staff

Andrew Thompson

When did you join One Cost?

I joined One Cost as a temporary apprentice. After completing that, I became a fulltime member of staff in December 2010.

What are your hobbies?

I have been involved with pipe bands since I was six and now give my spare time to the Royal Air Force Air Cadets as a Civilian instructor. I’m also into Clay Pigeon Shooting and recently qualified as a CPSA Safety Officer.

If you could have a superpower, what would it be?

I’d like to be able to stop time. I’d walk around and live in the moment I’ve paused. I’d never be late again, never be without the time to do something I want to do, never be exhausted from lack of sleep, just have the power stop time and own the world.

What does your role entail?

Anything and everything! As part of the Data Team, I have a supporting role to the rest of the company. When a report or analysis is needed the request comes into the Data Team to create it.

Julie Gibson - One Cost Staff

Julie Gibson

When did you join One Cost?

November 2012

What do you like best about your job?

I like working with a friendly team of people who are all passionate about One Cost. The Directors, Paul and Richard, are the most wonderful people to work for.

If you could have a superpower, what would it be?

My superpower would be to freeze time.

What does your role entail?

My role is to analyse invoices and complete cost comparisons for clients. I also manage Accounts Payable and Sales Support for the Directors.

Clair Bates - One Cost Staff

Clair Bates

When did you join One Cost?

August 2011

What do you like best about your job?

I love the variety. No two days are the same! I work with lovely people who are passionate and enthusiastic about One Cost and as a result, we’re a company that’s constantly growing and evolving.

If you could have a superpower, what would it be?

I’m a people person who loves to chat and some may say a little bit nosey (I like to say interested in people!). So I would love super hearing powers, nothing would get past me then! It would also keep me one step ahead of the kids at home.

What does your role entail?

I provide sales support to the North West Sales Manager. I ensure accounts are set up correctly so that clients can transfer to One Cost as smoothly as possible. Once clients have traded with One Cost, I ensure the correct contracted price is paid by our clients, requesting any adjustments if needed. I am also responsible for client communications like our monthly round up.

Donna Hobson - One Cost Staff

Donna Hobson

When did you join One Cost?

October 2014

What do you like best about your job?

We are a very closeknit team that works really well together. We always have a good laugh but keep the client’s requirements at the heart of everything we do.

If you could have a superpower, what would it be?

I would like to be able to teleport myself. I’d be able to visit a different country every weekend but be back in time for work on Monday morning!

What does your role entail?

My role is to help the field based account managers look after our existing clients. I ensure they purchase the most cost effective products and pay the correct prices with their nominated suppliers. Most importantly, I make sure our clients are happy with the service they are receiving.

Brenda Calland - One Cost Staff

Brenda Calland

When did you join One Cost?

February 2004

If you could have a superpower, what would it be?

Omnilinguism (the ability to understand any form of language). I would travel the world and never have to worry about the language barrier!

Hobbies

A bit late in life but I have discovered a love of keeping fit and running. I have recently completed my second half marathon and have entered numerous 5km and 10km events. This allows me to indulge my other passion, which is food!

Current role

I’ve been with One Cost since 2004. I’ve helped put processes and procedures in place from the beginning and I now take care of the activities that hold the office together. I manage tasks such as invoicing, holidays and updating our website. Along with a myriad of other responsibilities, I also work on developing and maintaining our database as well as supporting both directors with their workload.

Joanne Hill - One Cost Staff

Joanne Hill

When did you join One Cost?

July 2011

What do you like best about your job?

I am lucky to work with a great bunch of people in a dynamic company that’s going from strength to strength. I love the variety of my role, there is never a dull moment!

If you could have a superpower, what would it be?

Spidysense to compliment my super speed, and swinging from building to building would be so cool!

Current role

As part of a strong and passionate team, my role involves identifying initial cost savings for our clients and producing proposal documents. Working closely with Mark Collins in London and Bill Clifford in Cumbria, we put our clients at the heart of everything we do, ensuring they receive the best service and price from our nominated supply chain.